Returns Policy

Who this covers

This policy is for items you buy from the Flipsta shop (Flipsta Deals), where Flipsta takes your payment and an independent Flipsta member posts the item to you.

Items bought from another member's own listing are sold by that member. Change-of-mind returns on those are up to the seller. If one arrives faulty, damaged or not as described, you're still covered by Flipsta Buyer Protection through the Resolution Centre.

Changed your mind? You have 14 days

You can return a Flipsta shop order within 14 days of it being delivered, for any reason.

The item must be unused and in its original packaging. You pay the return postage. We recommend a tracked service and keeping your proof of postage.

We'll refund what you paid for the item within 14 days of it coming back to us. The refund goes back to the card you paid with.

Faulty, damaged or not as described

If your item arrives faulty or damaged, is the wrong item, has parts missing, or isn't as described, tell us through the Resolution Centre within 30 days of delivery. A photo or two helps us sort it quickly.

Flipsta covers the return postage. For low-value items we usually won't ask you to send it back at all. You'll get a refund, or a partial refund if you're happy to keep it.

How to start a return

1. When your parcel arrives, press I've received it on your order in My Flipsta.

2. Go to the Resolution Centre, choose the order, then pick I changed my mind / want to return it (or the problem that fits, if something's wrong with it).

3. The Flipsta team will reply in the case with where to send it. Please don't post anything back until they do.

Stuck? Chat to Flippy (bottom right of any page) and he'll help, or raise it via Support.

Your statutory rights

This policy is on top of your legal rights, not instead of them. Your statutory rights aren't affected, including your rights under the Consumer Rights Act 2015.